Move It Unveils Refreshed App

Enhanced Safety and Convenience: MOVE IT Revitalizes Motorcycle Taxi Services in the Philippines with App Upgrade

  • With a game-changing app upgrade, MOVE IT sets new standards in MC Taxi safety, reliability, and user experience for passengers and rider-partners;
  • MOVE IT reaffirms its commitment to professionalizing the informal habal-habal riders through viable livelihood opportunities and skills training.

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MANILA, Philippines, 30 May 2023 โ€“ MOVE IT, a homegrown Filipino motorcycle taxi provider, has unveiled its upgraded mobile app – signaling an exciting phase for the Philippine motorcycle taxi sector. With support from Grabโ€™s cutting edge technology, MOVE IT delivered a higher bar of safety, reliability, and user experience. The upgraded MOVE IT app sets a new benchmark for motorcycle taxi services, catering to the needs of Filipino commuters like never before.

“We are thrilled to unveil the enhanced MOVE IT app – an expression of our utmost commitment to our kababayans. As we strive to always provide the lowest fares, transparent practices, and highest bar of safety, our upgraded app provides a seamless journey that brings our key commitments to life – providing Filipinos with a clean, honest, and reliable MC Taxi service they can trust,” said Wayne Jacinto, General Manager of MOVE IT. โ€œOur enhanced app is a timely response to the evolving needs of passengers and rider-partners. Through our enhanced app, our rider-partners will benefit from improved efficiency, enabling them to earn more, while our passengers will enjoy a user-friendly and more intuitive interface, ensuring seamless and convenient MC Taxi experiences.”

With a focus on reliability and efficiency, the app guarantees an impressive 99.95 percent uptime – ensuring seamless booking experience especially during peak hours. MOVE IT’s commitment to efficient transportation solutions is aimed at providing uninterrupted service to both passengers and rider-partners.

Safety remains key in MOVE IT’s upgraded app – now with new and enhanced features designed to prioritize the well-being of both passengers and rider-partners. The in-app VOIP calling feature ensures privacy and convenience, eliminating the need for third-party communication apps.ย 

MOVE IT’s introduction of the Share-My-Ride feature enables users to easily share ride details with loved ones, ensuring constant updates on their location during their ride.

Furthermore, the 24/7 Safety Center provides round-the-clock emergency assistance, offering peace of mind to all users.

Integrating GrabMaps and Navigation, an advanced online mapping system powered by Grab’s extensive data, MOVE IT provides optimized routing that adapts to real-time road changes and updates. This integration ensures precise pinning for pick-up and drop-off locations, significantly improving the overall user experience.

As part of its commitment to digitalization, MOVE IT has introduced cashless payment options, including debit and credit cards, for a seamless transaction process. The company is actively working with leading mobile wallets to offer more convenient payment modes, aligning with the government’s push for a digital economy.

Professionalizing habal-habal riders

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Recognizing the need for industry formalization and addressing concerns over informal habal-habal services, MOVE IT is committed to professionalizing the motorcycle taxi industry. The company conducts comprehensive onboarding campaigns, rigorous road safety assessments, and ongoing training for rider-partners, ensuring a safe and high-quality service. MOVE IT also supports the financial stability of its rider-partners through low commission rates, insurance packages, and exclusive deals on essential rider equipment.

“We are firmly advocating to professionalize the motorcycle taxi industry, and that extends to the habal-habal riders as well. Our vision is to create a safe, professionalized, and empowering environment where all our rider-partners, including habal-habal riders, can thrive. Through our leading-edge technology and comprehensive training programs, we equip them with the tools and skills they need to provide exceptional service and earn a dignified living. We are committed to uplifting the entire sector, transforming habal-habal riders into respected professionals who contribute to a safer and more reliable transportation landscape,” articulated Jacinto, underscoring MOVE ITโ€™s dedication to the professionalization of habal-habal riders and their integral role in the broader motorcycle taxi ecosystem.

The upgraded MOVE IT app is now available for download on both the Google Play Store and the App Store, transforming motorcycle taxi services and redefining the commuting experience for Filipinos.

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Examples of Infringement

Infringement Category

1.Hindi pagdalo sa refresher training dala ng paglabag ng Driver Guidelines na ito

Actions for Infringement

      • First Offence: Interview and Suspension – 5 days
      • Second Offence: BAN

2. Kabiguang makumpleto ang anumang mandatory training na required ng Move It

Actions for Infringement

      • First Offence: Interview and Suspension – 5 days
      • Second Offence: BAN

Examples of Infringement

Infringement Category

1.Pag-post o pag-share sa social media o anumang messaging app ng personal na impormasyon ng pasahero, eater, sender, customer, merchant, o empleyado ng Move It

Actions for Infringement

    • First Offence: BAN

Examples of Infringement

Infringement Category

1. Paggamit ng bulgar o hindi angkop na mga salita sa anumang anyo laban sa pasahero, sender, eater, merchant, kapwa driver/delivery-partner, o sa mga empleyado ng Move It bago, habang, o matapos ang trip/delivery. Kasama na rito ang pag-popost nito sa Social Media. Halimbawa nito ang pagkumento ng “Ang taba mo naman” o “Ang sexy mo naman” sa anumang anyo verbal o text man.

Actions for Infringement

  • First Offence: Suspension – 3 days w/ Retraining
  • Second Offence: BAN 

2. Lahat ng klase at anyo ng verbal/written harassment o pagbabanta laban sa pasahero, sender, eater, customer, o merchant. bago, habang, o pagkatapos ng trip/delivery. Halimbawa, ang pagbabanta ng “Susuntukin kita!” o “Sasaktan kita” sa anumang anyo text man o personal.

Actions for Infringement

  • First Offence: BAN 

3. Lahat ng klase at anyo ng physical harassment laban sa pasahero, sender, eater, o merchant. Kasama rito ang paggawa ng criminal acts sa platform tulad ng physical/sexual assault, rape, murder, at kidnap

Actions for Infringement

  • First Offence: BAN

4. Pag-asal o pakikipag-usap sa sekswal na paraan sa pasahero, sender, eater, merchant o kapwa driver/delivery-partner. Halimbawa nito ang pagtapik o paghawak sa legs o anumang parte ng katawan ng pasahero, o pagtitig sa suot o katawan ng pasahero, o mga pagtatanong/pagbibigay ng sexual questions/ suggestions.

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagiging sanhi ng minor injuries o damages dahil sa careless o reckless driving

Actions for Infringement

    • First Offence: BAN

2. Pagiging sanhi ng major injuries o death (pagkamatay) dahil sa careless o reckless driving

Actions for Infringement

  • First Offence: BAN

3. Ang driver/delivery-partner ay may criminal offense o nasasailalim sa criminal na imbestigasyon ng mga awtoridad

Actions for Infringement

  • First Offence: BAN – Can be reinstated if court clearance is applied

4. Pagkabigo na ibalik ang item sa nagpadala sa loob ng naibigay na timeframe
Santions

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1. Violation of any traffic rules and regulation.

Actions for Infringement

    • First Offence: Suspension 3 daysย 
    • Second Offence: BANย 

2. Stopped by police for riding without a helmet

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Posession ng drugs o anumang drug-related offences

Actions for Infringement

  • First Offence: BAN

2.Pagmamaneho habang nasa impluwensya ng droga o alcohol

Actions for Infringement

  • First Offence: BAN

3. Pagtataglay ng anumang armas

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Paggamit ng ibang sasakyan/plaka/account kumpara sa nakalagay sa app

Actions for Infringement

  • First Offence: BAN

2.Paggamit ng sasakyan na wala sa kondisyon o poor quality tulad ng may amoy, madumi, o may damage na sasakyan

Actions for Infringement

  • First Offence: Suspension – 2 days with retraining
  • Second Offence: Suspension – 5 days with retraining
  • Third Offence: BAN 

3.Pinayagan ang ibang tao na gamitin ang kanilang sasakyan, lisensya ng Move It Rider sa paggawa ng mga trabaho sa Move It 

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Hindi pagsunod sa Safety and Health Protocols alinsunod sa Road Safety at Government guidelines.

Actions for Infringement

  • First Offence: Suspension until Driver Partner complies

Examples of Infringement

Infringement Category

1.Paggamit ng anumang pananalita sa salita man o sa pamamagitan ng mga text message na maaaring magkomento sa lahi, relihiyon, nasyonalidad, pananaw sa pulitika, kapansanan, oryentasyong sekswal, kasarian, edad o iba pang katangian.

Actions for Infringement

    • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagkabigong makamit ang mga patakaran ng Move It na may kaugnayan sa Quality Framework ng Driver at Rider

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: Suspension – 5 days
  • Third Offence: BAN

Examples of Infringement

Infringement Category

1.Pagkuha ng pasahero kasama ang iba pang pasahero sa sasakyan 

Actions for Infringement

  • First Offence: BAN

2.Pangongolekta ng fare na hindi naaayon sa nakalagay sa app. Kasama na rito ang pamimilit sa ng pasahero na magbayad ng cash kahit na naka-Move It Wallet ang booking, hindi pagbibigay ng tamang sukli, at maling pag-edit final fare.

Actions for Infringement

  • First Offence: Supension with 3 days retraining
  • Second Offence: BAN

3.Sinasadyang pag-delay ng trip sa pamamagitan ng hindi pagsunod sa mungkahi na ruta sa mapa

Actions for Infringement

  • First Offence: Suspension – 3 days 
  • Second Offence: BAN

Examples of Infringement

Infringement Category

1.Paninigarilyo sa loob ng sasakyan habang may pasahero.

Actions for Infringement

    • First Offence: Suspension – 3 days, with retraining 
    • Second Offence: BAN

2. Walang cleanliness, personal hygiene and inappropriate attire/gear for Move It uniform, vest, closed shoes and helmet. 

Actions for Infringement

    • First Offence: Suspension – 1 day, with retraining
    • Second Offence: Suspension – 3 days, with retraining
    • Third Offence: BAN

Examples of Infringement

Infringement Category

1.Sinasadyang pag-pick-up ng pasahero ng ibang rider-partner

Actions for Infringement

    • First Offence:  Suspension – 3 days
    • Second Offence: Suspension – 1 week
    • Third Offence: BAN  

2. Pag-drop-off sa pasahero sa hindi tamang lugar o drop-off point

Actions for Infringement

    • First Offence:  Suspension – 3 days
    • Second Offence: Suspension – 1 week
    • Third Offence: BAN

Examples of Infringement

Infringement Category

1. Hindi pag-report sa Move It kung nasangkot sa anumang road accident

Actions for Infringement

      • First Offence: Suspension – 3 days, with retraining
      • Second Offence: Suspension – 1 week, with retraining
      • Third Offence: BAN

2. Reporting fake incidents or emergencies

Actions for Infringement

        • First Offence: BAN

Examples of Infringement

Infringement Category

1. Anumang uri ng gaming ng incentives, fares o anumang nakakaapekto sa kita. Kasama na rito ang pangugnguntsyaba sa pasahero, peer, Move It employee, kapwa rider-partner pati narin ang paggawa o paggamit ng fake bookings o accounts.

Actions for Infringement

  • First Offence: BAN

2. Nagdudulot ng kaguluhan sa publiko o istorbo sa publiko dahil sa mga aksyon ng driver (hal. paggawa ng hindi katanggap tanggap na gawain tulad ng away o sigawan sa publiko.)

Actions for Infringement

  • First Offence: BAN

3. Sinadya na gumamit ng may sirang aparato / handphone na nagpapahina sa GPSS

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: Suspension until dax changes phone

4. Pagpatay ng GPS o mobile data habang nasa biyahe

Actions for Infringement

  • First Offence: BAN

5. Pananatili ng mga gamit na pag-aari ni pax na naiwan sa sasakyan o nabigong ihatid sa pasahero ng higit sa 48 oras

Actions for Infringement

  • First Offence: BAN (Suspended until return)
  • Second Offence: BAN

6. Paggamit ng modified app o 3rd party applications na hindi pinapahintulutan ng Move It

Actions for Infringement

  • First Offence: BAN

7. Palsipikasyon o forging ng anumang dokumento na isinumite sa Move It o sa mga regulators

Actions for Infringement

  • First Offence: BAN

8. Pagbebenta/pagpapahiram ng Move It gear

Actions for Infringement

  • First Offence: BAN

9. Pagdalo sa mga political rally, demonstrasyon, o nangangampanya habang kinikilala ang sarili bilang Move It, o nakasuot ng Move It attire (kung online man o wala sa platform)

Actions for Infringement

  • First Offence: BAN

10. Pang-uudyok, pang-istorbo, panggagambala sa operasyon ng Move It, at alinman sa mga stakeholder nito na kinabibilangan ng mga Driver at Pasahero
Actions for Infringement

  • First Offence: BAN

11. Pagpakalat ng maling impormasyon o anumang mga gawain na makakaapekto sa reputasyon ng Move It.

Actions for Infringement

  • First Offence: BAN

12. Pagkabigong sumunod sa  Gear Compliance Check.

Actions for Infringement

  • First Offence: Suspension 3 days + training
  • Second Offence: Suspension 5 days + training
  • Third Offence: BAN

Examples of Infringement

Infringement Category

1.Anumang uri ng pananakit at / o pagbabanta sa kawani ng Move It o mga external parties sa Driver Center / Move It office

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagmamaneho nang walang valid driving license o vocational license (hindi kasama ang mga cyclists at walkers)

Actions for Infringement

  • First Offence: Suspend until submission of valid license
  • Second Offence: BAN 

2. Pagmamaneho ng walang valid vehicle requirements mula TWG

Actions for Infringement

  • First Offence: Suspend until submission of valid license
  • Second Offence: BAN
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3. Hindi pagsunod sa anumang kinakailangan ng gobyerno/regulasyon, tulad ng mga kaugnay na Memorandum Circulars ng TWG

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: BAN – name and license number to be submitted to TWG
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4. Exterior ad ng motorsiklo habang nasa pagbiyahe nang walang kaukulang permit mula sa LTFRB at DICT na naproseso sa pamamagitan ng Move It (kasama ngunit hindi limitado sa sampling, mga balot ng bisikleta, mga board ng bisikleta)

Penalties for Violation

  • First Offence: Suspension – 3 days, ad removal or permit required
  • Second Offence: BAN
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5. False declaration ng criminal record

Actions for Violation

  • First Offence: BAN
            •