Q: Why is our number being collected after booking confirmation?
A: At Move It, we strive to deliver a safe platform for both our passengers and rider-partners. The collection of your mobile number would allow us to identify you easily,
[1] so that you can report any unsafe practice(s) to us, and
[2] facilitate insurance claims in the event of any unfortunate road accidents.
Q: Where and for how long will our personal data be stored in Move It’s database?
A: Your phone number will only be stored for up to 6 months only after your trip has been completed.
Q: Will we receive promotional text messages from Move It after our personal data has been collected?
A: No, unless you have opted in when your phone number has been collected. Without such opt-in, rest assured that the phone number collected will only be used for the fulfillment of the service provided
Q: Who should we contact for any concerns related to our booking?
A: For any concerns, kindly e-mail [email protected], or use the Live Chat feature found in the Move It Passenger App.