Hi Ka-Tropa! Simula August 27, 2024, GrabPay na ang cashout option sa Move It Driver App.

Bakit tayo nag-transition to GrabPay?

Isa ito sa mga unang hakbang para mapaganda pa ang cashout experience sa ating platform. Ang transition na ito ay unang phase pa lamang kaya hinihinigi namin ang inyong tiwala at pasensya habang patuloy pa nating pinpaganda at pinapabilis ang features nito.

FREQUENTLY ASKED QUESTIONS (FAQs):

Kailangan magpa-KYC at magpafully-verify sa iyong Grab Passenger App. Kung ikaw ay successfully nakapag-KYC na, automatic na mareregister ang iyong GrabPay account sa iyong Move It Driver Wallet.

Magpa-KYC dito → https://help.moveit.com.ph/driver/en-ph/35086281798425

Ibig sabihin nito ay “PENDING” dahil sa mga sumusunod na dahilan:

REASON 1: Pending GrabPay Verification

Under verification pa ang iyong account. Hinihingi namin ang inyong pag-unawa dahil sa rami ng riders na nagpapa-KYC sa kasalukuyan. Laging i-check ang iyong GrabPay Wallet sa Grab App para sa status nito.

REASON 2: No KYC / No GrabPay Account

Maaaring hindi ka pa nakakapag-KYC kaya walang nagre-reflect sa iyong Driver Wallet. Siguraduhin na magpa-fully verify na dito.

MGA DAPAT TANDAAN SA PAG-KYC:

  • Siguraduhin na ang NAME at MOBILE NUMBER ay pareho sa iyong Move Driver App
  • Ilagay ang “Move It” as source of income

Siguraduhin na successful na ang iyong verification. Kung tapos na at hindi pa nagre-reflect sa wallet, i-report ito sa ating Help Center para ma-check ng ating team.

Cutoff for cashout requests ay 1:00 PM daily

  • Papasok ito between 6:00PM – 8:00PM ng same day.
  • Lahat ng requests ng 1:01PM onwards ay papasok the next day between 6:00PM – 8:00PM

Papasok ito between 6:00PM – 8:00PM ng same day. Kung hindi pa ito na-receive, i-report ito sa ating Help Center upang ma-check ng ating team.

Maaari ka na mag-cashout from Move It App to GrabPay basta ikaw ay may BASIC WALLET, ngunit kailangan FULLY VERIFIED at may PREMIUM WALLET para makapag-transfer from GrabPay to other e-wallets at banks.

Alamin ang buong proseso dito.

Dahil sa transition period, lahat ng cashout transactions ng August 26 (1:01PM) – August 27 (9:00AM) ay babalik sa iyong Move It Driver Wallet.

Maaring kang mag-cash out ng minimum of Php100 per transaction and maximum of Php35,000 per day. More details → Transaction Limits

I-report ito sa ating Help Center upang maimbestigahan. Maaaring hindi ma-access ito dahil sa mga sumusunod:

  • I may have canceled too many bookings
  • I have more than one passenger account
  • I may have an outstanding payment for a previous ride
  • I am not sure why I am being suspended (other)

Help Center (Account and Security > Reactivating Your Account > My Account was suspended). Mag-submit ng appeal dito → Submit Appeal

  • Pwedeng gamitin ang wallet pambayad sa Bills Payment, Load, at Grab Services tulad ng Car, Food, Mart, Express, Insurance at iba pa.
  • Pambayad online sa mga physical stores at gas stations na mayroong QR PH.
  • Upang makapag-transfer from GrabPay to other e-wallets at banks, kailangan na Premium ang iyong wallet.
  • Kailangan magpa-KYC at magpafully-verify sa iyong Grab Passenger App. Magpa-KYC dito → https://help.moveit.com.ph/driver/en-ph/35086281798425
  • Kung tapos na ito, hintayin lamang ang verification within 24-48 hours (kung walang issue sa iyong details) upang mag-reflect ang iyong registered GrabPay Wallet sa Move It app. Kung hindi pa ito nagreflect, mag-report sa ating Help Center.
  • Maaaring ipa-update ito sa preferred mobile number mo sa ating Help Center.
    • Kung ikaw ay Grab Driver na dati at may existing Driver account na, maaari mo ipa-update ang mobile number ng either Move It app or Grab app mo para magkapareho ito.

TANDAAN: Dapat pareho ang mobile number mo sa lahat ng app (Move It App, Grab Driver App, Grab Passenger App).

Maraming salamat!

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Examples of Infringement

Infringement Category

1.Hindi pagdalo sa refresher training dala ng paglabag ng Driver Guidelines na ito

Actions for Infringement

      • First Offence: Interview and Suspension – 5 days
      • Second Offence: BAN

2. Kabiguang makumpleto ang anumang mandatory training na required ng Move It

Actions for Infringement

      • First Offence: Interview and Suspension – 5 days
      • Second Offence: BAN

Examples of Infringement

Infringement Category

1.Pag-post o pag-share sa social media o anumang messaging app ng personal na impormasyon ng pasahero, eater, sender, customer, merchant, o empleyado ng Move It

Actions for Infringement

    • First Offence: BAN

Examples of Infringement

Infringement Category

1. Paggamit ng bulgar o hindi angkop na mga salita sa anumang anyo laban sa pasahero, sender, eater, merchant, kapwa driver/delivery-partner, o sa mga empleyado ng Move It bago, habang, o matapos ang trip/delivery. Kasama na rito ang pag-popost nito sa Social Media. Halimbawa nito ang pagkumento ng “Ang taba mo naman” o “Ang sexy mo naman” sa anumang anyo verbal o text man.

Actions for Infringement

  • First Offence: Suspension – 3 days w/ Retraining
  • Second Offence: BAN 

2. Lahat ng klase at anyo ng verbal/written harassment o pagbabanta laban sa pasahero, sender, eater, customer, o merchant. bago, habang, o pagkatapos ng trip/delivery. Halimbawa, ang pagbabanta ng “Susuntukin kita!” o “Sasaktan kita” sa anumang anyo text man o personal.

Actions for Infringement

  • First Offence: BAN 

3. Lahat ng klase at anyo ng physical harassment laban sa pasahero, sender, eater, o merchant. Kasama rito ang paggawa ng criminal acts sa platform tulad ng physical/sexual assault, rape, murder, at kidnap

Actions for Infringement

  • First Offence: BAN

4. Pag-asal o pakikipag-usap sa sekswal na paraan sa pasahero, sender, eater, merchant o kapwa driver/delivery-partner. Halimbawa nito ang pagtapik o paghawak sa legs o anumang parte ng katawan ng pasahero, o pagtitig sa suot o katawan ng pasahero, o mga pagtatanong/pagbibigay ng sexual questions/ suggestions.

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagiging sanhi ng minor injuries o damages dahil sa careless o reckless driving

Actions for Infringement

    • First Offence: BAN

2. Pagiging sanhi ng major injuries o death (pagkamatay) dahil sa careless o reckless driving

Actions for Infringement

  • First Offence: BAN

3. Ang driver/delivery-partner ay may criminal offense o nasasailalim sa criminal na imbestigasyon ng mga awtoridad

Actions for Infringement

  • First Offence: BAN – Can be reinstated if court clearance is applied

4. Pagkabigo na ibalik ang item sa nagpadala sa loob ng naibigay na timeframe
Santions

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1. Violation of any traffic rules and regulation.

Actions for Infringement

    • First Offence: Suspension 3 days 
    • Second Offence: BAN 

2. Stopped by police for riding without a helmet

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Posession ng drugs o anumang drug-related offences

Actions for Infringement

  • First Offence: BAN

2.Pagmamaneho habang nasa impluwensya ng droga o alcohol

Actions for Infringement

  • First Offence: BAN

3. Pagtataglay ng anumang armas

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Paggamit ng ibang sasakyan/plaka/account kumpara sa nakalagay sa app

Actions for Infringement

  • First Offence: BAN

2.Paggamit ng sasakyan na wala sa kondisyon o poor quality tulad ng may amoy, madumi, o may damage na sasakyan

Actions for Infringement

  • First Offence: Suspension – 2 days with retraining
  • Second Offence: Suspension – 5 days with retraining
  • Third Offence: BAN 

3.Pinayagan ang ibang tao na gamitin ang kanilang sasakyan, lisensya ng Move It Rider sa paggawa ng mga trabaho sa Move It 

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Hindi pagsunod sa Safety and Health Protocols alinsunod sa Road Safety at Government guidelines.

Actions for Infringement

  • First Offence: Suspension until Driver Partner complies

Examples of Infringement

Infringement Category

1.Paggamit ng anumang pananalita sa salita man o sa pamamagitan ng mga text message na maaaring magkomento sa lahi, relihiyon, nasyonalidad, pananaw sa pulitika, kapansanan, oryentasyong sekswal, kasarian, edad o iba pang katangian.

Actions for Infringement

    • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagkabigong makamit ang mga patakaran ng Move It na may kaugnayan sa Quality Framework ng Driver at Rider

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: Suspension – 5 days
  • Third Offence: BAN

Examples of Infringement

Infringement Category

1.Pagkuha ng pasahero kasama ang iba pang pasahero sa sasakyan 

Actions for Infringement

  • First Offence: BAN

2.Pangongolekta ng fare na hindi naaayon sa nakalagay sa app. Kasama na rito ang pamimilit sa ng pasahero na magbayad ng cash kahit na naka-Move It Wallet ang booking, hindi pagbibigay ng tamang sukli, at maling pag-edit final fare.

Actions for Infringement

  • First Offence: Supension with 3 days retraining
  • Second Offence: BAN

3.Sinasadyang pag-delay ng trip sa pamamagitan ng hindi pagsunod sa mungkahi na ruta sa mapa

Actions for Infringement

  • First Offence: Suspension – 3 days 
  • Second Offence: BAN

Examples of Infringement

Infringement Category

1.Paninigarilyo sa loob ng sasakyan habang may pasahero.

Actions for Infringement

    • First Offence: Suspension – 3 days, with retraining 
    • Second Offence: BAN

2. Walang cleanliness, personal hygiene and inappropriate attire/gear for Move It uniform, vest, closed shoes and helmet. 

Actions for Infringement

    • First Offence: Suspension – 1 day, with retraining
    • Second Offence: Suspension – 3 days, with retraining
    • Third Offence: BAN

Examples of Infringement

Infringement Category

1.Sinasadyang pag-pick-up ng pasahero ng ibang rider-partner

Actions for Infringement

    • First Offence:  Suspension – 3 days
    • Second Offence: Suspension – 1 week
    • Third Offence: BAN  

2. Pag-drop-off sa pasahero sa hindi tamang lugar o drop-off point

Actions for Infringement

    • First Offence:  Suspension – 3 days
    • Second Offence: Suspension – 1 week
    • Third Offence: BAN

Examples of Infringement

Infringement Category

1. Hindi pag-report sa Move It kung nasangkot sa anumang road accident

Actions for Infringement

      • First Offence: Suspension – 3 days, with retraining
      • Second Offence: Suspension – 1 week, with retraining
      • Third Offence: BAN

2. Reporting fake incidents or emergencies

Actions for Infringement

        • First Offence: BAN

Examples of Infringement

Infringement Category

1. Anumang uri ng gaming ng incentives, fares o anumang nakakaapekto sa kita. Kasama na rito ang pangugnguntsyaba sa pasahero, peer, Move It employee, kapwa rider-partner pati narin ang paggawa o paggamit ng fake bookings o accounts.

Actions for Infringement

  • First Offence: BAN

2. Nagdudulot ng kaguluhan sa publiko o istorbo sa publiko dahil sa mga aksyon ng driver (hal. paggawa ng hindi katanggap tanggap na gawain tulad ng away o sigawan sa publiko.)

Actions for Infringement

  • First Offence: BAN

3. Sinadya na gumamit ng may sirang aparato / handphone na nagpapahina sa GPSS

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: Suspension until dax changes phone

4. Pagpatay ng GPS o mobile data habang nasa biyahe

Actions for Infringement

  • First Offence: BAN

5. Pananatili ng mga gamit na pag-aari ni pax na naiwan sa sasakyan o nabigong ihatid sa pasahero ng higit sa 48 oras

Actions for Infringement

  • First Offence: BAN (Suspended until return)
  • Second Offence: BAN

6. Paggamit ng modified app o 3rd party applications na hindi pinapahintulutan ng Move It

Actions for Infringement

  • First Offence: BAN

7. Palsipikasyon o forging ng anumang dokumento na isinumite sa Move It o sa mga regulators

Actions for Infringement

  • First Offence: BAN

8. Pagbebenta/pagpapahiram ng Move It gear

Actions for Infringement

  • First Offence: BAN

9. Pagdalo sa mga political rally, demonstrasyon, o nangangampanya habang kinikilala ang sarili bilang Move It, o nakasuot ng Move It attire (kung online man o wala sa platform)

Actions for Infringement

  • First Offence: BAN

10. Pang-uudyok, pang-istorbo, panggagambala sa operasyon ng Move It, at alinman sa mga stakeholder nito na kinabibilangan ng mga Driver at Pasahero
Actions for Infringement

  • First Offence: BAN

11. Pagpakalat ng maling impormasyon o anumang mga gawain na makakaapekto sa reputasyon ng Move It.

Actions for Infringement

  • First Offence: BAN

12. Pagkabigong sumunod sa  Gear Compliance Check.

Actions for Infringement

  • First Offence: Suspension 3 days + training
  • Second Offence: Suspension 5 days + training
  • Third Offence: BAN

Examples of Infringement

Infringement Category

1.Anumang uri ng pananakit at / o pagbabanta sa kawani ng Move It o mga external parties sa Driver Center / Move It office

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagmamaneho nang walang valid driving license o vocational license (hindi kasama ang mga cyclists at walkers)

Actions for Infringement

  • First Offence: Suspend until submission of valid license
  • Second Offence: BAN 

2. Pagmamaneho ng walang valid vehicle requirements mula TWG

Actions for Infringement

  • First Offence: Suspend until submission of valid license
  • Second Offence: BAN
  •  

3. Hindi pagsunod sa anumang kinakailangan ng gobyerno/regulasyon, tulad ng mga kaugnay na Memorandum Circulars ng TWG

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: BAN – name and license number to be submitted to TWG
    •  

4. Exterior ad ng motorsiklo habang nasa pagbiyahe nang walang kaukulang permit mula sa LTFRB at DICT na naproseso sa pamamagitan ng Move It (kasama ngunit hindi limitado sa sampling, mga balot ng bisikleta, mga board ng bisikleta)

Penalties for Violation

  • First Offence: Suspension – 3 days, ad removal or permit required
  • Second Offence: BAN
        •  

5. False declaration ng criminal record

Actions for Violation

  • First Offence: BAN
            •